Last updated: June 13, 2026
PPpet CUSTOM respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, contact us, or place an order.
1. Information We Collect
We may collect the following information:
- Your name, email address, billing address, and shipping address
- Order details, product selections, and customization instructions
- Pet photos and other images you upload
- Messages submitted through our contact forms
- Payment and transaction information
- Device, browser, IP address, and website usage information
- Cookie and similar technology information
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Create your personalized pet products
- Prepare and send design previews
- Contact you about revisions, approvals, or order updates
- Arrange payment, shipping, delivery, refunds, or replacements
- Respond to customer enquiries
- Improve the performance and security of our website
- Prevent fraud, misuse, or unauthorized activity
- Meet applicable legal, accounting, and regulatory requirements
3. Pet Photos and Custom Content
Photos, names, messages, and other materials you upload are used to create or discuss your customized product.
We will not use your uploaded photos for advertising, social media, promotional materials, or public display without your permission.
Please only upload content that you have the right to use.
4. Payments
Payments may be processed through third-party payment providers, such as PayPal or other payment services available at checkout.
These providers process information according to their own privacy policies and terms.
5. How We Share Information
We may share information only when necessary with service providers that help us operate our business, including:
- Website hosting and ecommerce providers
- Payment processors
- Shipping and delivery providers
- Email and customer support services
- Website security, analytics, and technical service providers
- Production partners involved in creating or delivering your order
We do not sell your personal information to advertisers.
6. Contact Form Submissions
When you contact us, we may collect your name, email address, message, order number, product information, and any photos you choose to upload.
We use this information only to understand and respond to your enquiry, unless you separately consent to receive marketing communications.
7. Cookies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Remember website and account preferences
- Support secure checkout and login functions
- Measure website performance
- Understand how visitors use the website
- Support advertising or marketing tools, where enabled
You may be able to manage non-essential cookies through the cookie settings displayed on our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, respond to enquiries, maintain business and tax records, resolve disputes, and meet applicable legal obligations.
Uploaded photos and form submissions may be deleted when they are no longer required for these purposes.
9. Data Security
We use reasonable administrative and technical measures to protect the information submitted through our website. However, no online storage or transmission method can be guaranteed to be completely secure.
10. Your Choices and Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
To make a request, contact us using the email address below. We may need to verify your identity before completing the request.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
12. Changes to This Policy
We may update this Privacy Policy when our services, website features, or legal obligations change. The latest version will be posted on this page with an updated revision date.
13. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
PPpet CUSTOM
Email: hello@pppetcustom.com