Simply choose your product, upload a clear photo of your pet, and select your preferred customization options.

For products with a design preview option, you can choose whether to receive a draft before production. If you select the preview option, we’ll email your design draft within 3 business days after receiving your order and all required materials. Please keep an eye on your inbox, including your spam or junk folder.

You’ll have 3 business days to review the draft, approve it, or request changes. If we don’t receive a response within the review period, we may proceed with production using the latest draft to keep your order moving.

If you choose to skip the preview, production may begin using your submitted photos, personalization details, and selected product options without further design confirmation.

Because most of our products are individually designed and handcrafted, each order requires time, care, and attention to detail.

For products with a design preview option, you can choose to receive a design draft before production begins.

If you select the preview option, we’ll email your draft within 3 business days after receiving your order and all required materials. You’ll then have 3 business days to review it, approve it, or request changes.

If you choose to skip the preview, production may begin using your submitted photos, personalization details, and selected product options without further design confirmation.

To keep your order moving, we may proceed with production if we don’t receive a response within the review period. If you need more time, please contact us at hello@pppetcustom.com as soon as possible.

Each product page includes an estimated production time. Since PPpet CUSTOM is a small studio and most of our items are custom-made, orders are produced according to our current order queue.

The exact production time may vary depending on the number of orders we are working on at the time. On average, most orders are ready to ship within 30 days after the design is confirmed.

If you would like to know the latest queue status or a more specific estimated waiting time before placing your order, please feel free to contact us.

Please upload a clear, well-lit photo of your pet. Photos taken at eye level usually work best. Try to avoid blurry, dark, heavily filtered, or tightly cropped photos.

Selected products can be customized for pets other than cats and dogs. Because customization options vary by product, we recommend contacting us at hello@pppetcustom.com before placing your order.

Depending on the product, we may be able to create designs featuring rabbits, birds, hamsters, guinea pigs, reptiles, fish, ferrets, chinchillas, hedgehogs, axolotls, and other companions.

Yes, selected products can include more than one pet. However, because most of our products are individually handcrafted, the price may vary depending on the number of pets and the complexity of the design.

Please contact us at hello@pppetcustom.com before placing your order so we can confirm whether your chosen product supports multiple pets and provide the correct price.

For the best result, please provide clear photos in which each pet’s face is fully visible and unobstructed.

If you need to change your product, pet photo, design style, or shipping information, please contact us as soon as possible at hello@pppetcustom.com.

Once the design draft has been confirmed and production has begun, we may no longer be able to make changes.

Your design draft will be sent within 3 days after your order is placed. You’ll then have 3 days to confirm the draft or request revisions.

Once the design is confirmed, production usually takes approximately 5-15 days, depending on the product. If we don’t receive a response within the review period, we may proceed with production to keep your order moving.

Yes. Every PPpet CUSTOM piece is personalized and made especially for your order.

Because each item is customized, the total delivery time includes the design stage, production stage, and shipping time. Orders are usually delivered within approximately 10-30 days, depending on the product type and delivery destination.

If you need your order by a specific date, please contact us at hello@pppetcustom.com before placing your order. We’ll confirm the estimated timeline and let you know whether expedited production or shipping is available.

Yes. We ship our custom products worldwide and offer free shipping on orders over US$99.99.

Yes. Once your order has shipped, you’ll receive tracking information by email. You can also track your order directly through our website.

Because each item is personalized and made especially for you, custom products cannot be returned or exchanged once the design draft has been confirmed, unless the item arrives damaged, defective, or incorrect.

Please email us at hello@pppetcustom.com with your order number and clear photos showing the issue. We’ll review your case and arrange a replacement, correction, or refund when applicable.