Shipping Policy
Last updated: June 23, 2026
At PPpet CUSTOM, every product is personalized and made to order. This Shipping Policy explains our design review, production, dispatch, delivery, and international shipping process.
1. Order Confirmation and Design Preview
After placing your order, you will receive an order confirmation at the email address provided during checkout.
For products that include a design preview option, we aim to send your first proof within 3 business days after receiving your order and all required materials. Please check your inbox and spam or junk folder.
You will have 3 business days to review the proof, approve it, or request changes. To request more review time, please contact us before the review period ends.
If we do not receive a response within the review period, we may proceed with the latest proof so that your order is not delayed.
For products or orders where the customer chooses to skip the preview, production may begin using the submitted photos, personalization details, and selected product options without further design confirmation.
2. Production Time
Production begins after your design has been approved, the review period has ended, or the order is placed if no preview is selected or required.
Because our products are made using different materials, techniques, and levels of customization, production times vary by product. Product pages may show product-specific production estimates. Where no product-specific estimate is provided, the general estimates in this Shipping Policy apply.
For most custom products, production usually takes approximately 7–15 business days after approval, after the review period ends, or after the order is placed if no preview is selected.
More complex handmade products, including but not limited to wool felt products, hand-carved leather items, hand-painted items, sculpted items, jewelry, or highly detailed custom pieces, may require approximately 15–30 business days or longer depending on the design complexity, order volume, material availability, and production schedule.
Production time is separate from shipping time and does not include weekends, public holidays, or delivery transit time.
3. Shipping Destinations
We offer worldwide shipping to most destinations.
Shipping availability may vary depending on the destination, carrier restrictions, customs requirements, or the type, size, and value of the product. Any unavailable shipping option will normally be shown during checkout.
4. Shipping Costs
Shipping costs are calculated and displayed during checkout before payment.
Eligible orders of US$99.99 or more may qualify for free standard shipping where available. Any location, product, or carrier exclusions will be shown at checkout.
Discounts, taxes, customs charges, or other fees may affect eligibility for free shipping. Unless otherwise stated, free shipping eligibility is based on the order amount after discounts are applied.
5. Estimated Shipping and Delivery Time
Estimated shipping time begins after the order has completed production and has been dispatched.
For most destinations, standard international shipping usually takes approximately 7–20 business days after dispatch. Some destinations, remote areas, customs inspections, carrier delays, public holidays, or peak shopping periods may require additional time.
As a general guide, the estimated total time from order placement to delivery is usually:
Orders with design preview: approximately 20–40 business days, depending on review time, production time, product type, and destination.
Orders without design preview: approximately 15–30 business days, depending on production time, product type, and destination.
Complex handmade or highly detailed custom products may take longer than the general estimate above.
Any delivery estimate provided by PPpet CUSTOM or a shipping carrier is an estimate rather than a guaranteed arrival date, unless expressly stated otherwise.
We recommend placing time-sensitive orders well in advance.
6. Tracking Information
Where tracking is available, you will receive a shipping confirmation email containing your tracking number after the order has been dispatched.
Tracking information may take several business days to update after the parcel is accepted by the carrier.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered production or been handed to the carrier.
PPpet CUSTOM is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if the parcel must be resent.
8. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees
9. Contact Us
For shipping-related questions, contact:
PPpet CUSTOM
Email: hello@pppetcustom.com